Skypoint Documentation

Skypoint AI is a composable platform of 22 purpose-built AI applications that automate every operation across healthcare — sales, marketing, engagement, care, billing, compliance, staffing, and analytics. 250+ integrations. Not suggestions. Not dashboards. Work that gets done. Trusted by 1,100+ senior living communities and healthcare organizations nationwide. From 5-community operators to 100+ location portfolios.

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Start your journey with Skypoint AI by creating an account and connecting your data sources.

Platform Overview

Understand the fundamental concepts of Skypoint AI’s platform and architecture.

Proven Results

5-10% Labor Efficiency

Staff spend 60% of their time on tasks AI agents can handle — scheduling, documentation, billing reconciliation. Operators using Skypoint recover 5-10% in labor efficiency.

2-5% Increase in Occupancy

skyAdvisor automates lead response via chat, SMS, and phone — 24/7, no missed inquiries. The operators winning are the ones converting and retaining faster.

1,000s of Hours Saved

100+ hours saved per community per month. Automated reporting, AI briefings, and back-office workflow execution that used to consume entire teams.

$1M+ Net New Revenue

Bickford Senior Living: $1M net new revenue per year. Billing reconciliation that took 100+ people consolidated to one. 20x ROI.

Key Strengths and Impact

Forward-Deployed Engineering

Engineers work directly with customers to integrate and operationalize AI inside existing workflows, accelerating adoption and ensuring sustained value. New capabilities ship every two weeks.

Enterprise-Grade Security

HITRUST r2 and SOC 2 Type 2 certifications across infrastructure, data, and AI layers. Fully supports HIPAA compliance and long-term regulatory readiness.

Proven Business Outcomes

Healthcare organizations across every care setting use Skypoint to improve efficiency, financial performance, and growth.

Trusted By Healthcare Leaders

1,100+ communities including Bickford Senior Living, Cascadia Senior Living, New Perspective, Juniper, Traditions, Schlegel Villages, and more.

Composable Platform Architecture

Skypoint’s platform consists of three integrated layers of innovation:

1. Foundation - HITRUST r2 Managed Services Provider

A healthcare-grade Managed Services Provider (MSP) cloud infrastructure that is HITRUST r2 certified and deployed across Microsoft Azure Cloud, Google Cloud, AWS, and private data centers.

Continuous compliance, cost optimization, and high availability
Automated security operations, encryption, patching, incident response, and auditing
Fully managed cloud environments with end-to-end monitoring and operational support

2. Healthcare Operations Ontology

A unified data integration and healthcare ontology layer with semantic models powering analytics, AI agents, applications, enterprise data, and AI governance. Supports Modern Data Stacks: EPIC Caboodle, PostgreSQL, Databricks, Snowflake, Fabric, BigQuery, Power BI, and more.

The integration engine behind Skypoint. 250+ bidirectional connectors to clinical, operational, and financial systems.

AI matches, merges, and dedupes data across every system to deliver a connected, real-time 360° view.

3. AI Applications and Agents

22 purpose-built AI applications powered by skyAgent — the AI workforce layer embedded in every Skypoint application. Start with one app. Solve a real problem. Expand when ready.

Platform Foundation

The AI workforce layer across your entire operation. Executes tasks, triggers workflows, and does the admin work so your staff doesn’t have to.

Build custom AI agents and applications with your preferred tools. Deploy in Skypoint’s secure, HITRUST r2-certified cloud.

Growth & Engagement

Converts web visitors into tour-ready leads via chat, SMS, phone, and email, 24/7. Built-in CRM included.

Human-like AI that answers and places calls instantly — no hold times, no missed inquiries.

AI-powered reputation management — review aggregation, survey automation, AI-generated responses, and search optimization.

AI-powered market intelligence across 45,000+ communities, 7,000 operators, and 1B+ data points.

Revenue Cycle

End-to-end prior authorization lifecycle automation.

Automated referral tracking and care coordination.

Purpose-built SNF CRM for referral intake, admissions automation, and payor-ready documentation.

Digital contracts, eSignature, and AI agreement management from initial inquiry to move-in.

Operations

AI-native care management embedded in EHR workflows — ADLs, meds, care plans, and family portal.

AI-powered helpdesk for community staff — ticketing, service requests, and maintenance resolution.

AI turns deficiency reports, EHR data, and policy violations into correction plans. State survey readiness automated.

Self-service privacy portal with automated DSR processing for effortless compliance.

Workforce

Automated recruiting, applicant tracking, and onboarding — purpose-built for healthcare.

AI-powered learning and training management. Accelerates onboarding and maintains regulatory compliance.

Analytics & Intelligence

Unified operations command center with 350+ KPIs — occupancy, NOI, move-in velocity, length of stay, labor as a percentage of revenue.

Real-time clinical, financial, and operational analytics integrated into skyCommand and Microsoft Fabric (Power BI).

Private, secure AI assistant that answers operational questions and creates content from your own data.

Healthcare Segments We Serve

Health Plans and Payors

Automate operations, utilization management, compliance workflows, risk adjustment, and member engagement.

Provider Groups

Reduce front-office burden, automate revenue cycle processes, and improve provider productivity.

Senior Living

Boost occupancy, increase NOI, reduce compliance risk and automate operations across every community.

Post-Acute Care and Skilled Nursing

Improve census, reduce labor costs, and automate operational processes.

Home Health

Automate operations and compliance, and support better financial outcomes.

Hospitals and Health Systems

Automate operations, quality reporting, and population health workflows.

Value-Based Care Organizations

Reduce care management costs, accelerate gap closure, automate operations and improve performance.

Community Health and FQHCs

Automate operations, optimize Medicaid revenue, and improve clinical documentation.

The Skypoint Advantage

Healthcare-First Architecture

Purpose-built for the complexity, interoperability needs, and regulatory demands of healthcare and life sciences industry.

Enterprise-Grade Security

HITRUST r2 and SOC 2 Type 2 certified, with full HIPAA compliance across our infrastructure, data platform, and AI systems.

Forward-Deployed Engineering

Embedded engineers ensure rapid integration, workflow optimization, and sustained outcomes. New capabilities ship every two weeks.

Composable Platform

22 independently sold products across data, ontology, AI agents, applications, and 250+ integrations. Start with one. Expand when ready.

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