Skypoint Documentation

The Skypoint AI Platform powers 22 purpose-built AI applications that automate every operation across healthcare — sales, marketing, engagement, care, billing, compliance, staffing, and analytics. 250+ integrations. Not suggestions. Not dashboards. Work that gets done. Trusted by 1,100+ senior living communities and healthcare organizations. From 5-community operators to 100+ location portfolios. Certified for Healthcare: Skypoint is HITRUST r2 certified, SOC 2 Type 2 certified, and HIPAA compliant, ensuring the highest standards of data security and privacy for healthcare organizations.

Real Results from Real Operators

5-10% Labor Efficiency

Staff spend 60% of their time on tasks AI agents can handle — scheduling, documentation, billing reconciliation. Operators using Skypoint recover 5-10% in labor efficiency.

2-5% Increase in Occupancy

With industry occupancy approaching 90%, the operators winning are the ones converting and retaining faster. skyAdvisor automates lead response via chat, SMS, and phone — 24/7, no missed inquiries.

1,000s of Hours Saved

100+ hours saved per community per month. Automated reporting, AI briefings, and back-office workflow execution that used to consume entire teams.

$1M+ Net New Revenue

Bickford Senior Living: $1M net new revenue per year. Billing reconciliation that took 100+ people consolidated to one. 20x ROI.

Who We Work With

Provider Groups

Multi-specialty and primary care networks

Senior Living

Independent living, assisted living, and memory care

Community Health

FQHCs and community health centers

Skilled Nursing

SNFs and post-acute care facilities

Home Health

Home health and hospice organizations

Health Systems

Hospitals and integrated delivery networks

Health Plans

Payors and managed care organizations

Value-Based Care

ACOs and risk-bearing entities

How It Works

Skypoint provides the full stack needed to unify your data, build and orchestrate agentic AI, and deploy purpose-built applications for real-world workflows:

Ingest & Unify

Connect every clinical, operational, and financial system into a single, trusted foundation via skyStudio’s 250+ bidirectional connectors.

Resolve & Enrich

Create complete 360° profiles for patients, providers, and organizations with skyMDM’s AI-driven match, merge, and dedupe.

Deploy AI Applications

Start with one of 22 purpose-built AI applications. Solve a real problem. Expand when ready.

skyAgent Executes

skyAgent — the AI workforce layer embedded in every application — executes tasks, triggers workflows, and does the admin work so your staff doesn’t have to.

Monitor & Optimize

skyCommand delivers 350+ KPIs with predictive insights, automated alerts, and AI-driven actions across your entire portfolio.

Unified Data & Governance Layer

At the foundation of the Skypoint Platform is a secure, scalable data lakehouse that consolidates structured and unstructured data across EHRs, claims, CRMs, operational systems, and external sources.

Lakehouse Architecture

Power unified analytical and transactional workloads on a single, scalable foundation.

Dataflow Pipelines

Seamlessly integrate and transform data across 250+ source systems.

Entity Resolution

Link and match identities with AI to create accurate, connected records.

Privacy & Governance

Protect sensitive data with robust access controls, encryption, and auditability.

Golden Record & Data Quality

Enforce schema governance, ensure clean data, and maintain full lineage.

This layer ensures your agentic applications always operate on trusted, compliant, and high-fidelity data.

AI Applications & Orchestration

Unify Data and Govern AI Applications

skyStudio is the integration engine behind Skypoint — 250+ bidirectional connectors to the systems you already run. skyMDM creates unified 360° records. Together, they power the data foundation for every AI application on the platform.

Modular Agent Design

Reasoning, retrieval, tools, and policies

Prompt Chaining

Memory and context injection capabilities

Versioning & Governance

Testing environments and version control

22 Purpose-Built AI Applications

skyAgent executes the real work — not suggestions. Embedded in every application across sales, marketing, engagement, operations, workforce, finance, analytics, care, and compliance. Start with one app. Solve a real problem. Expand when ready.

Platform Foundation

The AI workforce layer across your entire operation. Executes tasks, triggers workflows, and does the admin work so your staff doesn’t have to.

Build custom AI agents and applications with your preferred tools. Deploy in Skypoint’s secure, HITRUST r2-certified cloud.

The integration engine behind Skypoint. 250+ bidirectional connectors to clinical, operational, and financial systems.

AI matches, merges, and dedupes data across every system to deliver a connected, real-time 360° view.

Growth & Engagement

Converts web visitors into tour-ready leads via chat, SMS, phone, and email, 24/7. Tracks every lead from first touch to move-in. Built-in CRM included.

Human-like AI that answers and places calls instantly — no hold times, no missed inquiries. Integrated with skyAdvisor to capture every lead.

AI-powered reputation management — review aggregation, survey automation, AI-generated responses, and search optimization.

AI-powered market intelligence across 45,000+ communities, 7,000 operators, and 1B+ data points. Comp set analysis, pricing benchmarks, and demand forecasting.

Revenue Cycle

End-to-end prior authorization lifecycle automation, reducing manual workload and accelerating patient access.

Automated referral tracking and care coordination — reduces leakage by routing referrals to the right provider or facility.

Purpose-built SNF CRM for referral intake, admissions automation, and payor-ready documentation.

Digital contracts, eSignature, and AI agreement management from initial inquiry to move-in.

Operations

AI-native care management embedded in EHR workflows — ADLs, meds, care plans, and family portal.

AI-powered helpdesk for community staff — ticketing, service requests, and maintenance resolution in one place.

AI turns deficiency reports, EHR data, and policy violations into correction plans and tasks. State survey readiness automated.

Self-service privacy portal with automated DSR processing for effortless compliance.

Workforce

Automated recruiting, applicant tracking, and onboarding — purpose-built for healthcare. Compresses time-to-hire and reduces recruiting overhead.

AI-powered learning and training management. Accelerates onboarding, maintains regulatory compliance, and reduces turnover costs.

Analytics & Intelligence

Unified operations command center with 350+ KPIs — occupancy, NOI, move-in velocity, length of stay, labor as a percentage of revenue. Historical, predictive, and prescriptive analytics.

Real-time clinical, financial, and operational analytics integrated into skyCommand and Microsoft Fabric (Power BI). The reporting layer your CFO and VP of Operations actually want.

Private, secure AI assistant that answers operational questions and creates content from your own data — without exposing resident data outside your environment.

Integrate 250+ Systems

Your systems. Your data. One connected layer. Connect to EHRs, payors, and other applications seamlessly:

Epic

Cerner

PointClickCare

Allscripts

Meditech

athenahealth

FHIR

Yardi

ALIS

UKG

Workday

ADP

Salesforce

Snowflake

Databricks

Microsoft Fabric

Power BI

ServiceNow

SAP

SmartLinx

Forward Deployed Engineering

You’ve been burned by software vendors who sell and disappear. Skypoint’s FDE model embeds our engineers alongside your operations team — not in a support queue. They know your workflows, your regulatory landscape, and your operational reality. New capabilities ship every two weeks.

Embedded Expertise

FDEs become an extension of your team, delivering new AI capabilities in weeks, not months.

Continuous Delivery

Every two weeks, you get product updates tuned to your workflows — from care coordination to billing automation.